Returns

Goods can be returned within 30 days of delivery. The customer arranges and pays for return shipping and sends the goods back to us.

Please email info@timberwharfflooring.net first for return instructions.

Goods can only be returned in the same state in which they were received. Goods that have been opened, cut or installed cannot be returned.

Goods damaged on the way to you are Timberwharf’s responsibility, including the cost of return.

Refunds go to the original payment method once we receive the goods.

This does not affect your statutory rights.