Delivery Made Simple
Clear delivery times, straightforward charges and everything
you need to know about receiving your Timberwharf Flooring order.
Delivery Charges
£299 or more
Less than 20kg
Over 20kg or pallet required
Remote locations:
Scottish Highlands, Northern Ireland, offshore islands,
Channel Islands and certain remote postcode areas may have
different delivery charges or delivery times.
Any applicable delivery charge will be clearly displayed at
checkout based on your delivery postcode.
When Will My Order Arrive?
Our standard delivery timeframe is
24–48 hours
for most orders and delivery areas.
We make every effort to deliver within this timeframe.
In certain circumstances, deliveries may take longer due to
courier delays, adverse weather, road closures, access restrictions,
bank holidays, unusually high order volumes or other circumstances
outside our reasonable control.
How We Deliver
Parcel Delivery
Smaller and lighter orders may be dispatched using one of our
parcel courier services. Depending on the courier and delivery
service used, parcels may be left in a safe location where permitted.
Pallet Delivery
Large, heavy or multiple-item orders may be delivered on a pallet.
Pallet deliveries are generally made using a commercial vehicle
fitted with a tail lift.
Drivers are not responsible for carrying products inside the
property, unpacking goods or moving individual boxes.
Please check your order before arranging installation.
We strongly recommend waiting until the goods have been delivered,
inspected and confirmed to be correct and undamaged before arranging
installers or tradespeople.
More Delivery Information
Delivery Access & Kerbside Delivery
It is the customer’s responsibility to ensure that the
delivery location is suitable and accessible for the type
of vehicle required to deliver the order.
Access restrictions may include narrow roads or entrances,
weight or width restrictions, low bridges or low-hanging trees,
steep inclines, restricted parking or loading areas, steps,
uneven ground or roads unsuitable for large commercial vehicles.
If the courier cannot safely access the property, the goods may
be delivered to the nearest safe and accessible kerbside location.
Where delivery cannot be completed because of access restrictions,
additional delivery or redelivery charges may apply.
Receiving Your Delivery & Damaged Goods
We strongly recommend inspecting your order as soon as it arrives.
If there is visible damage to the packaging or products,
please make the delivery driver aware where reasonably possible,
mark the delivery as damaged if the courier provides this option,
take clear photographs and contact Timberwharf Flooring Ltd
as soon as possible.
Please report damaged goods within
48 hours of delivery wherever possible,
together with clear photographs and your order details.
This does not affect your statutory consumer rights.
Check Your Order Before Installation
Customers should carefully check products before cutting,
fitting or installation.
Please check the product, colour, size, quantity, finish,
batch or shade where applicable, and condition of the goods.
If you believe that you have received an incorrect, faulty
or damaged item, please contact us before installation.
Once goods have been cut, fitted or installed, this may affect
our ability to accept a return where the issue should reasonably
have been identified before installation.
Nothing in this policy affects your statutory rights in relation
to faulty, damaged or misdescribed goods.
Changes to Orders
Once an order has been dispatched, we cannot normally change
the products, quantities or delivery address.
Please check all order information carefully before completing
your purchase.
If you need to make a change, please contact us as soon as possible.
Where the order has not yet been dispatched, we will do our best
to accommodate your request.
Missed, Refused or Failed Deliveries
Please ensure that somebody is available to receive the delivery
where required and that the delivery location is accessible.
If a delivery is missed, refused or cannot be completed because
of incorrect delivery information, unavailable access or undisclosed
access restrictions, additional courier, redelivery or return
charges may apply.
Delivery Delays
Timberwharf Flooring Ltd uses independent parcel and pallet
courier networks to fulfil deliveries.
Although we aim for orders to arrive within
24–48 hours,
occasional delays can occur.
Timberwharf Flooring Ltd cannot guarantee a specific delivery
date or time unless this has been expressly agreed by us in writing.
Need Help With Your Delivery?
Contact the Timberwharf Flooring Ltd Customer Service Team
and quote your order number. We will aim to resolve your
delivery enquiry as quickly and efficiently as possible.